For sales or support call

+44 (0)118 969 1611

Terms of Sale

Cistermiser Limited Online Shop - TERMS & CONDITIONS

If you have any suggestions or comments please email us at sales@cistermiser.co.uk
Please note that we only accept orders for delivery within the UK through our online shop.  

Purchasing

Making a purchase could not be easier. Just browse our shop, and click on any items that you wish to buy and put them in the shopping cart. After you have finished your selection, click on "Order" and you will be asked a few details that we will need to satisfy the order.
 
We accept Visa, Maestro (Switch), Mastercard and American Express. Payment is taken in full at time of ordering through our secure payment system. Please note payment is taken when the order is placed. Should any items be out of stock or be discontinued we will contact you and either offer an alternative or a full/partial refund where necessary. You may send your credit card information via phone, fax, post or over the internet.

Shipping & Handling

Deliveries will be normally via Royal Mail or for larger items by our agents TNT and will be charged at £5.00 only for all goods ordered under £500.00. Any orders exceeding this amount will be carriage paid. Orders within the UK will be shipped within 3-5 working days. 

Back orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would prefer not to wait.

VAT Charges

The current applicable rate of 20% VAT is charged on the price of goods and P&P. Our VAT number is GB 834 8421 21

Credit Card Security

We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128-bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Availability

All goods offered are subject to availability and Cistermiser Limited reserves the right to withdraw any item without notice. Occasionally we will sell out of an item of stock and may receive orders before we can update the website. If you order an item that is out of stock we will inform you as soon as possible to offer a refund or an alternative item. This does not affect your statutory rights.

Our Guarantee

We guarantee your satisfaction. All of our products come with a 7-day no quibble guarantee.
 
If you need to contact us, please email us on sales@cistermiser.co.uk, alternatively, you can phone on 0118 969 1611 (International +44 118 969 1611) or fax us on 0118 944 1426 or at:

Cistermiser Limited
Unit 1 Woodley Park Estate
59-69 Reading Road
Woodley
Reading
RG5 3AN
United Kingdom 

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