Direct Flush FAQs
Please click the question/ problem below to view the answer.
No water
| The sensor is not flashing at all when the users body is in the sensing range |
Ensure the power supply is connected. If mains power is being used through the mains adaptor check that the mains adaptor is working by reverting to the battery pack. Remove the mains adaptor when using batteries. |
| Red flash once every second |
Low or no battery power; change batteries. If operated by mains power, contact Cistermiser. |
| The sensor is flashing green twice a second after the user activates sensor |
Ensure the water supply is reaching the valve and you have a good working pressure. (min 0.5 - max 6 bar). |
| Blockage. Ensure the filter on the inlet side of the valve is clear. |
Continuous flow of water from the outlet or dripping
| The sensor is not flashing at all when in the sensing range |
Ensure the power supply, or batteries are functioning, check all electrical connections. |
| The sensor is flashing green once a second. |
Ensure the arrow on the valve is pointing in the direction of water flow. |
| Ensure the water pressure is not above the maximum working pressure of 6 bar. |
| Debris or scale in the diaphragm: isolate water supply to the valve and remove wires attached to the solenoid. Undo the 4x screws and remove. This will give you access to the diaphragm, (note orientation of diaphragm when reinstalling), flush under cold water and visually inspect. Re-install. |
| Diaphragm has been damaged by debris. Carry out procedure for. "Debris or scale in diaphragm', visually inspect then call Cistermiser for further instructions. |
Water is flowing from the DC pipe interrupter
| The sensor is flashing green twice a second after the user activates sensor |
DC pipe interrupter. The DC Interrupter is in backflow condition or, there is a blockage/or restriction downstream of the valve. |
Splashing
| Urinal bowls |
Some urinals are not designed for the high pressures of some mains supplies and splashing may occur. In such cases a pressure reducing valve on the supply side of the valve is required to reduce the pressure as necessary (not supplied). |
Other alarms
| Double red flash |
Faulty wiring. Check wiring carefully. |
| Faulty solenoid. Call Cistermiser for advice. |
| Red flash once every second. |
Low or no battery power. Change batteries. If operated by mains power, contact Cistermiser. |
| Red flash twice every 3 seconds |
Sensor covered or heavily scratched. Uncover or polish out scratches. |